Squiz Packages
When Squiz implements a CMS solution, our aim is to leave you with the skills necessary to successfully operate the CMS on a day to day basis - but safe in the knowledge that help from Squiz is never far away.
Whether you need help analysing your requirements, building your site in MySource Matrix, migrating legacy content, or ongoing support, Squiz has the experienced hands to help you.
Under Squiz Solutions, the services we provide fall into three main categories:
Analysis
Squiz can help you in the analysis phase of your project, from determining your business requirements, to information architecture design, user analysis and usability testing.
Your website requirements are captured in a Functional Specification which defines the functionality of your site, and includes wireframes and site maps. The Functional Specification is required before we start planning for the website implementation, since this document defines your website in terms of layout and functionality.
You may decide that you would like to undertake the Analysis Phase in-house or contract out to a third party. Squiz is happy to work with you in this way, and will analyse any provided input documents such as an Information Architecture or Functional Specification to ensure that they provide the right level of detail. If not, we are happy to provide analysis services to ensure that we have enough information to undertake the website implementation.
Implementation
Squiz specialises in providing the services necessary to implement your website in MySource Matrix from start to finish, including build planning, project management, design creative, design implementation, functional implementation, content migration, documentation, platform build, QA testing, go live support and training.
Squiz have created a suite of Implementation Packages including differing levels of these implementation services, based on the typical requirements of different sized projects. Depending on the requirements outlined in your Functional Specification, you may need to extend a package with additional levels of certain services.
Support
Once your site is live, you may wish Squiz to provide ongoing support services such as software upgrades, 24x7 emergency support, a single point of contact and priority help desk access with response time and uptime guarantees. Squiz can provide these services under a Service Level Agreement (SLA), which is a formal agreement between yourself and Squiz, chosen to meet your particular requirements for the support of your MySource Matrix system.
Squiz can host and manage your MySource Matrix system and servers at a state of the art hosting facility on your behalf. Squiz can also rent or sell you the appropriate hardware as part of any hosting agreement. We will firstly provide an overview of the packages of services we offer in these areas. More detail on the individual services and deliverables then follows.